Lonelyseat wants to be a safe and trusted place for Drivers and Senders to meet. Lonelyseat does this via the Services they build and provide, and their commitment to a Users privacy. It’s important to Lonelyseat that Users trust Lonelyseat and the things they do with a Users personal information.
Lonelyseat collect and use Drivers and Senders personal information to Deliver Lonelyseats vision of making life better for Kiwis through online experiences they'll love. Lonelyseat are committed to following four principles in relation to Users information:
● Lonelyseat will respect Users privacy— Lonelyseats brand is built on trust and integrity.
● Lonelyseat are committed to being transparent and honest, so Users know what Lonelyseat do with Users personal information (including if something goes wrong).
● Lonelyseat use personal information to add value to Users lifes.
● Lonelyseat avoid getting involved in anything that could breach Users trust.
What Information Does Lonelyseat Collect and How?
For instance, when Users sign up to use the Lonelyseat platform, they will create a user profile and may be required to give us their:
● Mobile Phone Number
● Vehicle information
● Scan of driver’s licence (includes full name, address, personal details, photo)
● Bank information (Credit Card Number, expiration date & security code and or information regarding PayPal, Google Wallet or other digital payment accounts)
● If a User chooses to upload photos when registering for or using Lonelyseat Services, these photos may be viewable by Lonelyseats Users and Lonelyseat. A User may remove or update a photo(s) at any time by logging into their Lonelyseat account.
Usage Information Gathered by Tracking Technologies. In addition to any Personal Information or other information that a User chooses to submit to Lonelyseat, Lonelyseat and their third-party Service providers may use a variety of technologies that passively and automatically collect certain information whenever a User visits or interacts with Lonelyseats Services (“Usage Information”). Usage Information may include a Users browser, the URL that referred the User to Lonelyseats Services or platform, all of the areas within Lonelyseats platform that you visit, the time of day, and other information. You agree that Lonelyseat may use this Usage Information for their purposes, including to improve, enhance or adjust Lonelyseats Services. In addition, Lonelyseat collect a Users IP address or other unique identifier (“Device Identifier”) for a Users computer, mobile or other device (“Device”) used to access Lonelyseats Services. We automatically assign a Device Identifier number to the device a User uses to access Lonelyseats Services, and Lonelyseats computers identify a Users Device by its Device Identifier. Usage Information may be non-identifying or may be associated with a User. Whenever Lonelyseat associate Usage Information or a Device Identifier with a Users Personal Information, Lonelyseat will treat such information and an identifier as the Users Personal Information.
Lonelyseat may use multiple methods to collect Usage Information including the technologies listed below. Lonelyseat may also use other methods and additional technologies in the future.
Web Beacons. Web Beacons are tiny graphics with a unique identifier (“1×1 GIFs” or “clear GIFs”), similar in function to Cookies, and are used to track the online movements of web users. Lonelyseat may include Web Beacons in their platform and messages. While Cookies are stored in a Users computer hard drive, Web Beacons are embedded invisibly. Lonelyseat use Web Beacon technologies to tell Lonelyseat what content contained on their platform or in Lonelyseat Services is effective and this allows Lonelyseat to create and manage Lonelyseats content better. Lonelyseat also use Web Beacon technologies to count Users of Lonelyseats Services, how many of the emails Lonelyseat send were opened and how many particular articles or links on Lonelyseats pages were actually viewed. Web Beacons allow Lonelyseat to monitor how a User and other Users navigate Lonelyseat Services. Lonelyseat does not tie the information gathered by web beacons to any customers’ Personal Information.
Embedded Scripts. Embedded Scripts are programming code and collect information about a Users exchanges and communications with Lonelyseats Services. They are temporarily downloaded onto a Users device from Lonelyseats web server (or from a third party service provider), and are active only while a User is connected to Lonelyseat Services. The code is deactivated and/or deleted after.
Geo-location Information. Lonelyseat also collect tracking and geo-location information as a User uses Lonelyseats Services, including, but not limited to geographic areas. If a person is a User of Lonelyseats Services, their device will send their GPS coordinates to Lonelyseats servers at any time Lonelyseats platform is in use by a User. Users may opt to have Lonelyseats geo-location Services on only while Lonelyseats platform is in use, either while driving for Lonelyseat or while Lonelyseats Services are otherwise in use by the User. Lonelyseat collect and use this information for many purposes, such as determining the charge for the Services requested by a User, providing a User with customer support, sending a User promotions and offers, improving Lonelyseats Services, and for Lonelyseats other internal business purposes. Lonelyseats Services may include features that allow a User to share their information with other people (such as their family, friends or colleagues) if a User chooses to.
For example, when a User chooses to send something with a Driver, both the Driver and the Sender can see the GPS coordinates recorded by the Driver’s mobile phone for that particular trip, as well as certain information about the Driver, Sender and the goods being sent (“item(s)”) (such as the User’s name and photos and photos of the items being carried).
Lonelyseat will also provide some of the Users Personal Information (such as the Users first name and their photo) to the Driver who accepts their request for pick-up, carry and drop-off so that the Driver may contact and find the Sender and their item(s) for a particular trip. Drivers and any companies for which Drivers work are also able to access a User of Lonelyseats Services information, including the User’s Personal Information and geo-location data.
Personal Information may also be collected and shared with third-parties if there is content from the Lonelyseat platform that a User specifically and knowingly upload to, share with or transmit to an email recipient, online community, platform, or to the public, uploaded photos, posted reviews or comments, or information about the User or their experience that they choose to share with others through features which may be provided on a Users Services.
Other Information Lonelyseat Collect - Transaction and financial Information. Lonelyseat may collect information related to a Users transactions on Lonelyseats Services, including the date and time, amounts charged, and other related transaction details. Depending on a Users settings and the Services they use, Lonelyseat may collect financial information relating to their use of Lonelyseats Services and their financial history for trust, safety and assurance, for example to:
Protect the rights, property or safety of Users, third parties or Lonelyseat. Lonelyseat may use a Users information to keep Lonelyseats Services safe, and to protect the rights and property of Users, third parties or Lonelyseat.
Prevent harm to Lonelyseat or others . Lonelyseat may use a Users information to detect and prevent fraud, spam, abuse, security incidents, and other harmful activity (e.g. if Lonelyseat believe a User have used another person’s payment card or payment details without their permission or knowledge, Lonelyseat may disclose their personal information relating to the transaction to that person or their bank).
Ensure Lonelyseat comply with their obligations . Lonelyseat will use information to ensure they comply with the law, including disclosures authorised under the Privacy Act 1993.
Resolve disputes . Lonelyseat may use a Users information to resolve disputes with or between any of our Users (including claims under the Lonely Cover). Lonelyseat will seek a Users permission before disclosing a Users contact details to a third party involved in a dispute, unless this is permitted under the Privacy Act 1993 (e.g. Lonelyseat may disclose a Users information where the other party has sworn a statutory declaration regarding the dispute).
Enforce agreements . Lonelyseat may use a Users information to enforce our agreements with Users or third parties.
Conduct investigations . Lonelyseat may use a Users information to conduct investigations relating to Lonelyseats Services and make risk assessments.
Allow Lonelyseat to be audited . Lonelyseat may use a Users information to allow for auditing of Lonelyseat Services and platform.
Verify the identity of Users or third parties . Lonelyseat may verify a Users identity or authenticate information provided by a User, including information relating to others.
To obtain reference or credit checks . With the Users consent, Lonelyseat may conduct reference checks. Lonelyseat may also check against databases and other information sources, such as checks against the motor vehicle register in respect of car ownership. Also, if a User gives us your firearms licence details, the User authorises Lonelyseat to provide this information to Police to verify that the Licence is current and valid. Where applicable for the Service, Lonelyseat may also obtain credit checks in accordance with the Credit Reporting Privacy Code (or engage a credit reporter to assist Lonelyseat with this).
To help provide Lonelyseat Services, for example:
To enable a Users use of Lonelyseat Services . Lonelyseat may enable a User to communicate with other Users or make payments on Lonelyseatd Services or verify their address (and Lonelyseat may use third parties to help enable their use of Lonelyseat Services)
To conduct research . Lonelyseat may conduct internal research in relation to Users’ demographics, interests, and behaviour to better understand and serve the community.
For training purposes . Lonelyseat may use Users personal information to help train and improve their staff who help provide or support the Services.
How Does Lonelyseat Use The Information They Collect?
Lonelyseat use a Users personal information to provide Users with Services and to maintain their trust in Lonelyseat and the people who use it. Lonelyseat also use a Users personal information with information from others so that Lonelyseat can analyse patterns across the data and improve their Services. Lonelyseat may use a Users personal information in the following ways:
Personal Information and Usage Information - Lonelyseat will use a Users Personal Information and Usage Information to process a Users registration with Lonelyseat Services and to verify a Users information is valid and up-to-date. Lonelyseat use Users Personal Information to communicate with Users about Lonelyseat Services, respond to Users inquiries, provide the Services Users request, and manage the Users account. Lonelyseat will communicate with the User by email, telephone or SMS or text message depending on what is appropriate in the Users particular situation.
Lonelyseat may use a Users Personal Information or Usage Information to provide Users with information or Services or process transactions that the User has requested or agreed to receive such as electronic newsletters, or special offers or promotional materials on behalf of third parties or Lonelyseat. And Lonelyseat may use a Users Personal Information or Usage Information to improve Lonelyseat Services, customize a Users experience with Lonelyseat Services, or to share with Users content that is most relevant to them; enable Users to participate in a variety of our Services’ features such as online or mobile entry sweepstakes, contests or other promotions; contact Users with regard to their use of Lonelyseat Services and changes to Lonelyseat Services and/or Lonelyseat Services’ policies.
Users Obligations With Respect to Confidential Information. During the performance of a Delivery, Users may have access to the “Confidential Information” of a third-party, including without limitation, the Confidential Information of Senders, and/or Delivery receivers. “Confidential Information” means all information, whether oral, written, whether given via our Services, electronic media or otherwise, to which a User is given access to, or is made available to the User in connection with the performance of a Delivery, including without limitation names, addresses, telephone numbers and other information which may be used to specifically identify a person (“Personally Identifiable Information”), and any other information, including health information, protected under the Privacy Act 1993 and the Health Information Privacy Code 1994. Confidential Information shall include, without limitation, all information regarding Lonelyseat personnel or customer information of Lonelyseat and/or Users of which a User becomes aware.
Lonelyseat and Users have special obligations with respect to the Protection, Personally Identifiable Information and Protected Health Information and a User is responsible for both knowing those obligations and complying with the same. Failure to meet these obligations will result in the Users permanent removal from the platform and the User may be prosecuted where appropriate.
Personally Identifiable Information. Personally Identifiable Information (PII) refers to information that can be used to distinguish or trace an individual’s identity, either alone or when combined with other personal or identifying information that is linked or linkable to a specific individual. It is important to recognise that non-PII can become PII whenever additional information is made available — in any medium and from any source — that, when combined with other available information, could be used to identify an individual. Lonelyseat and Users are under a strict obligation not to use or disclose PII except as necessary to perform and complete a Delivery.
Protected Health Information
If a Driver Delivers an item(s) containing prescriptions, medicines or other medical documents, the Driver has access to Protected Health Information. Lonelyseat and Drivers are under a strict obligation not to use or disclose the Protected Health Information of anyone except as necessary to perform and complete a Delivery. In addition, these Drivers must comply with all New Zealand legislation, including by without limitation to the Privacy Act 1993 and the Health Information Privacy Code 1994 Act) as well as any regulations and agency guidance.
During the performance of a Delivery, a Driver may gain knowledge of a third parties’ confidential, proprietary, personally identifiable and/or protected health information. The Driver expressly acknowledges and agrees that the Driver is subject to a strict duty to maintain absolute confidentiality of all information and understands that the information must not be disclosed to any other person or used for any other reason than to perform Deliveries under any circumstances.
Disclosure to Third Parties Providing Services on Lonelyseats Behalf. Lonelyseat uses third party vendors to assist in the providing of Lonelyseat Services or certain aspects of Lonelyseat Services and to provide other Services, on Lonelyseats behalf. Lonelyseat may provide these vendors with access to Users information, including their Personal Information. These third parties are Drivers, those who host Lonelyseat Services, design and/or operate Lonelyseat Services’ features, track Lonelyseat Services’ analytics, process payments, assist in anti-fraud and security measures, help Lonelyseat provide customer support and geo-location information to their Users and to provide advertising Services to Lonelyseat.
Third parties enable Lonelyseat to provide many administrative services, among sending Users special offers and targeted advertisements, performing technical and maintenance services, database management, web analytics, and other administrative services. Any of a User's information shared with Lonelyseats vendors is limited to only the information needed by the vendor to carry out the Services they are performing for a User or for Lonelyseat. Each of these vendors is obligated not to disclose or use a Users Personal Information for any other purpose.
Other Times Lonelyseat Collect or Use a Users and Other Users Information.
Lonelyseat Referral Programs. If a User chooses to participate in any Lonelyseat referral program, such as recommending Lonelyseats Services to a friend or recommending a friend for a job, Lonelyseat will ask a User for certain information about their friend, including their name and email address. Lonelyseat store this information for the sole purpose of contacting the referral about Lonelyseats Services and tracking the success of Lonelyseats referral programs. Lonelyseat use this information for their own marketing purposes and no other unless Lonelyseat obtain consent from that person. When a User uses any send-to-a-friend functionality through Lonelyseats Services, the Users email address may be included in the communication sent to your friend.
Co-Branded Services. At times, some of Lonelyseats Services may be provided to a User in association with third parties like charities and sponsors (“Co-Branded Services”) and use of these Co-Branded Services may require a User to disclose Personal Information to the third party. If a User elects to register for Co-Branded Services, they may be providing their information to both the third party and Lonelyseat. Any Co-Branded Services offered to a User will specifically identify the third party. Further, if a User signs-in to a Co-Branded Service with a username and password obtained through Lonelyseat Services, a Users Personal Information may be disclosed. Any information disclosed to a third party and will be subject to their posted Privacy Policies. Lonelyseat is not responsible for the Privacy Policies and practices of any third party, including any third party participating in a Co-Branded Services offer.
Sweepstakes, Contests and Promotions. From time to time Lonelyseat may offer sweepstakes, contests, and other promotions (“Promotion”) that require registration. By participating in a Promotion, Users agree to all official rules that govern that Promotion. Each Promotion may contain specific requirements of a User and require certain disclosures of Personal Information. Lonelyseat may also require a User to allow the sponsor of a Promotion to use a Users name, voice and/or likeness in advertising or marketing associated with the Promotion. If a User chooses to enter a Promotion, Personal Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion’s official rules, such as on a winners list.
Legal Reasons. Lonelyseat fully cooperates with all government and law enforcement officials and private parties to enforce and comply with the law and may do so in cooperation with third parties such as copyright owners, Internet service providers, wireless service providers and/or law enforcement agencies. In providing such cooperation, Lonelyseat may access, use, preserve, transfer and disclose a Users Personal Information and other information to these third parties as Lonelyseat reasonably determine to be necessary and appropriate to satisfy any applicable law, regulation, governmental requests or legal process; to protect the safety, rights, property or security of Lonelyseat, Lonelyseat Services or any third party; to protect the safety of the public; to detect, prevent or otherwise address fraud, security or technical issues; and/or to prevent or stop activity Lonelyseat reasonably consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity. Such disclosures may be made without notice to a User.
Driver registration. If a person wants to drive for Lonelyseat, Lonelyseat will collect Personal Information such as their name, email address, phone number and will collect additional information such as a drivers licence, data of birth, bank account details, gender, and other information from time to time.
Investors. Lonelyseat may share a Users information, including their Personal Information and Usage Information with any affiliated companies for internal reasons. Lonelyseat also reserve the right to disclose and transfer all their information to a subsequent owner, co-owner or operator of Lonelyseat Services or applicable database; or in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of Lonelyseats membership interests and/or assets or other corporate change, including, during the course of any due diligence process.
Business Transfer. Lonelyseat may share a Users information, including their Personal Information and Usage Information with Lonelyseats parent, subsidiaries and affiliates for internal reasons. Lonelyseat also reserve the right to disclose and transfer all such information to a subsequent owner, co-owner or operator of the Services or applicable database or in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of Lonelyseats membership interests and/or assets or other corporate change, including, during the course of any due diligence process.
For advertising and marketing, for example to:
Send Users promotional messages, marketing or advertising. Lonelyseat may send a User and other Users promotional messages, marketing, advertising, and other information. Users authorise Lonelyseat to use a Users listing content for such purposes, including through display advertising, electronic direct mail or on social media. For clarity, products and services advertised on the websites which provide Services to a User (e.g. display ads showing messages from third parties) are not endorsed by Lonelyseat.
Send a User customised advertising (unless they opt out) . Lonelyseay may send or show a User promotional messages, marketing, advertising (including on-site display advertising), and other information that may be of interest to the User based on their communication preferences (including information about campaigns and Services of Lonelyseat or Lonelyseats business partners).
Lonelyseat may make advertising space available through certain advertising platforms or exchanges, such as DoubleClick Ad Exchange, and Users can manage what they see due to DoubleClick cookies through Google’s Ad Settings . Users can also opt out of remarketing , a form of customised advertising. Users may also be able to opt out of Lonelyseats advertising by visiting the websites of the the Network Advertising Initiative or Digital Advertising Alliance . If a User opts out of customised advertising, the advertising they see may be less relevant to them.
Run promotions . Lonelyseat may use a Users information to administer referral programmes, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Lonelyseat or their business partners.
Measure and improve advertising . Lonelyseat may use a Users information to measure the effectiveness of Lonelyseats advertising and make improvements.
What Can Lonelyseat Do With Information a User Disclosed Publicly?
A Users Name and Likeness . Lonelyseat may also publish a Users name, voice, likeness and other Personal Information that is part of their User Content (see below), and we may use the content, or any portion of the content, for advertising, marketing, publicity and promotional activities. For full terms and conditions regarding User Content review our Terms and Conditions.
User Generated Content and Public Information. Lonelyseat Services may offer publicly accessible blogs, community forums or other ways for a User to submit ideas, photographs, User profiles, writings, music, video, audio recordings, computer graphics, pictures, data, questions, comments, suggestions or other content, including Personal Information (collectively, “User Content”). Lonelyseat or other third parties may reproduce, publish, distribute or otherwise use User Content online or offline in any media or format (currently existing or hereafter developed). Others may have access to a Users User Content and may have the ability to share it with third parties across the Internet. Users should be aware that any User Content they provide may be read, collected, and used by others who access it. Lonelyseat want Users to think carefully before deciding what information they share, especially Personal Information, in their User Content. Lonelyseat has no control over who will have access to the information that Users choose to make public and has no control over whether they will respect a Users privacy or keep it secure.
In order for a User to request removal of their User Content from Lonelyseats blogs, forums or otherwise, Users must contact Lonelyseat through firstname.lastname@example.org. Lonelyseat will make reasonable efforts to remove a Users User Content as requested, but in some cases Lonelyseat may not be able to remove the Users User Content, in which case we will let you know if we are unable to do so.
Lonelyseat can use the information a User discloses to authorities or other entities to uphold the law or our terms, for example:
For legal compliance or law enforcement purposes . Lonelyseat may disclose a Users personal information to courts, law enforcement or government agencies, or third parties, to the extent Lonelyseat believe that disclosure is appropriate or permitted by the Privacy Act.
To facilitate legal processes . If a User wishes to take Disputes Tribunal (or other) proceedings against another User, they can contact Lonelyseat for a statutory declaration form which must be completed before Lonelyseat will consider releasing anyone else's information to a User. Users may only request contact details for the sole purpose of making a claim.
To enforce or apply Lonelyseat T&C or policies . Despite anything else in this clause, if Users are involved in a dispute to which the Lonely Cover applies, they authorise Lonelyseat to (at their discretion) provide the other party with any correspondence or evidence relevant to the dispute which they've provided to Lonelyseat. In limited circumstances, Lonelyseat may also provide their contact details to the other party to help resolve the dispute (but will always seek a Users permission first).
To protect the rights, property or safety of Lonelyseat, Lonelyseats Users or others . This includes collecting money a User owes Lonelyseat and making such disclosures as are necessary for the purpose of trust, safety and assurance (e.g. Lonelyseat have authorisation to access name and address details registered in respect of a vehicle on the motor vehicle register for fraud prevention purposes).
Other Things for Users to Know About Lonelyseats Privacy Policies.
Security. All Personal Information and Usage Information Lonelyseat collects is securely stored within their databases, and Lonelyseat use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting any of a Users information that they retain and geo-location information. However, Lonelyseat cannot guarantee the security of their databases, nor can they guarantee that information Users supply won’t be intercepted while being transmitted to Lonelyseat over the Internet or wireless communication. Any information Users transmit to Lonelyseat is done at their own risk.
Maintaining the safety and privacy of Users information is one of Lonelyseat’s top priorities. If a User has discovered a security vulnerability in one of our products, Lonelyseat advise them to contact email@example.com. Lonelyseat consider reports to this address to be of the highest priority, and will investigate them as quickly as possible.
For vulnerabilities reported to Lonelyseat in compliance with this disclosure policy, Lonelyseat commits to validate, respond to, and fix vulnerabilities in a timely fashion and to not take legal or administrative action against responsible vulnerability reporters. Lonelyseat reserves all of its legal rights in the event of noncompliance.
Included in the following in security submissions should be:
- Email address
- Full name
- Summary of issue (e.g., XSS on Page Foo, CSRF on Page Bar, SQLi in App Baz)
- Steps to reproduce the issue
Third Party Content And Links To Third Party Services. Lonelyseats Services may contain content that is supplied by a third party, and those third parties may collect Lonelyseats platform usage information and a Users Device Identifier when web pages from any online or mobile Services are served to a Users browser. In addition, when a User is using Lonelyseat Services, they may be directed to other sites or applications that are operated and controlled by third parties that Lonelyseat do not control. Clicking on a link may take the User away from the Lonelyseat platform onto a different website that may then send their own Cookies to the User, independently collect a Users data or solicit a Users Personal Information. Lonelyseat are not responsible for the privacy policies and practices of any third party and these third parties may not have their own published Privacy Policies.
Children. Lonelyseats online Services are not directed toward minors; no one under 16 is allowed to register with or use any of Lonelyseats Services. Lonelyseat does not knowingly collect Personal Information from anyone under the age of 16 and if they discover that they have collected Personal Information from a person under 16, they will delete that information immediately. If Users are a parent or guardian of a minor under the age of sixteen (16) and believe he or she has disclosed Personal Information to Lonelyseat, they must contact Lonelyseat at firstname.lastname@example.org.
Users Changing Information and Canceling their Account.
Users are responsible for maintaining the accuracy of all information they submit to Lonelyseat. If their Personal Information changes, or if they no longer want Lonelyseat Services, they may correct, delete inaccuracies, or amend information by making the change on their account. They may also cancel or modify their communications that they have elected to receive from Lonelyseat Services by following the instructions contained within an email or by logging into their User account and changing their communication preferences. If a User wishes to cancel their account or request that they no longer use their information to provide Users services, they must contact Lonelyseat through email@example.com.
Lonelyseat retains Users Personal Information and Usage Information (including geo-location) for as long as their account is active and as needed to provide Users our Services. Even after Users cancel their Lonelyseat account, they will retain their Personal Information and Usage Information (including geo-location, trip history, credit card information and transaction history) as needed to comply with Lonelyseats legal and regulatory obligations, resolve disputes, conclude any activities related to cancellation of an account (such as addressing chargebacks from their credit card companies), investigate or prevent fraud and other inappropriate activity, to enforce Lonelyseats agreements, and for other business reasons. After a period of time, a Users data may be anonymized and aggregated, and then may be held by Lonelyseat as long as necessary for Lonelyseat to provide their Services effectively, but Lonelyseats use of the anonymized data will be solely for analytic purposes.
Users Update their information by:
● Users managing their profiles, where this is available . Some of Lonelyseats Services allow Users to build more customised profiles and offer different privacy settings.
● Updating account information. In most cases, Users may review and update the account information they hold about a User (such as their email address, password and phone numbers) by logging into the relevant Service and updating the information in their account. If this isn’t available and the Users wants to update their information, they must get in touch with Lonelyseat at firstname.lastname@example.org
● Managing listings, where allowed. Some listings enable Users to change the details that can be seen on Lonelyseat Services.
● Managing a Users privacy options. Users can manage their information options on the ‘Privacy options’ page (e.g. opt out of certain uses of personal information) or by unsubscribing from an advertising email.
● Lonelyseat are committed to their Users privacy and will comply with applicable privacy laws,
○ including the Privacy Act 1993, any applicable Privacy Codes and other laws when dealing with Users information.
○ Lonelyseat will also comply with the European Union’s General Data Protection Regulation to the extent that this applies to information Lonelyseat collect under a particular Service (e.g., if Lonelyseat target a particular Service at individuals living in the European Union). If a User is an individual based in the European Union, Users can email Lonelyseat to clarify how they treat Users information.
How does Lonelyseat hold and protect Users information?
Lonelyseat is big on security. Lonelyseat publish lots of tips on how to keep Users personal information secure. Lonelyseat also work hard to ensure they keep Users personal information safe and to avoid any harm to Users or their personal information. Lonelyseat would notify Users and the Office of the Privacy Commissioner if a potentially harmful data breach of their personal information did occur. Lonelyseat delete personal information after it is no longer reasonably necessary for Lonelyseat to use it. In particular:
Lonelyseat use industry recognised security practices and measures.
Lonelyseat are committed to keeping Users personal information as safe and secure as possible and follow generally accepted industry standards to protect the personal information submitted to Lonelyseat, both during transmission and once Lonelyseat receive it.
Lonelyseat continuously implement and update their administrative, technical, and physical security measures to help protect Users personal information against unauthorised access, loss, destruction, or alteration. However, despite all of Lonelyseats measures Lonelyseat can’t 100% guarantee the security of the transmission or storage of Users personal information.
Lonelyseat store Users information in New Zealand or overseas subject to standards that will comply with our privacy obligations
Users authorise Lonelyseat to transfer, store, and process their personal information in New Zealand and possibly other countries. Where Lonelyseat store information overseas, or a third party Lonelyseat use to provide Lonelyseat Services stores information overseas, Lonelyseat will ensure that the storage complies with New Zealand privacy obligations.
Lonelyseat store Users information in New Zealand or overseas subject to standards that will comply with Lonelyseats privacy obligations
Users authorise Lonelyseat to transfer, store, and process their personal information in New Zealand and possibly other countries. Where Lonelyseat store information overseas, or a third party Lonelyseat use to provide their Services stores information overseas (e.g. Amazon Web Services), Lonelyseat will ensure that the storage complies with New Zealand privacy obligations.
Lonelyseat retain Users information as long as reasonably required, unless Lonelyseat are legally required to hold it longer.
Lonelyseat will keep Users personal information for as long as is reasonably required for Lonelyseat to use it in accordance with this policy, unless Lonelyseat are required by law to hold it longer. In particular, Lonelyseat may retain:
Recordings of Users phone calls for a period of up to two years (and sometimes longer, where necessary for business purposes, to help prevent fraud or facilitate legal processes).
All listing content after listings have expired. Lonelyseat do this for various reasons, including in case of disputes, to help prevent fraud and facilitate legal processes, to comply with financial record-keeping and to help personalise or recommend products in future. Listing content may also persist elsewhere when third parties access and cache listings while they are live. For example, Google do this when they index the web for searching and so old listings may show in Google searches for a period of time.
Credit card Information is held subject to stringent payments industry standards.
Credit and debit card information is sensitive and Lonelyseat protect it to stringent security standards, which at a minimum comply with the Payment Card Industry Data Security Standards (“PCI standards”). Lonelyseat use a number of procedures and different technologies to help protect Users credit and debit card information from unauthorised access, use and disclosure. Lonelyseats compliance with PCI is audited every year.
For some Services Lonelyseat may allow Users to save their card information for subsequent use (and, to make life easier for Users, Lonelyseat may use Users saved card information for other Services Lonelyseat offer where Users are able to make card payments). For example, if Users use a credit or debit card for Lonelyseat Ping or Pay Now Services, the User may have the option to “save this card for next time” (or an option to similar effect) and if a User chooses this option, their credit or debit card details will be encrypted and securely stored.
Occasionally urgent changes will be required, but Lonelyseat will generally give Users at least two weeks’ notice by a Lonelyseat platform announcement to review any changes, unless the Service-specific terms do not require notice of changes to them. From time to time, Lonelyseat may seek Users feedback on proposed changes on the Lonelyseat message board or via other forms of consultation. For significant changes Lonelyseat may notify Users directly via email. As Lonelyseat update this policy from time to time, they encourage their Users to periodically review this page for the latest information on Lonelyseats privacy practices.